What is the Hawk Alert System?
The Hawk Alert System notifies the campus community of threats to physical safety in emergency situations: tornado, violence, hazardous material incident, etc.
Notification is by mobile phone (including text messaging), landline phone, TTY phone (for persons who are deaf or hard of hearing), and/or e-mail, as well as via posts to the university's Facebook and Twitter accounts and emergency information website at emergency.uiowa.edu. In conjunction with the Hawk Alert System, the UI Department of Public Safety has installed a series of notification towers equipped with sirens and voice alert systems that also will help ensure that those on campus hear certain types of alerts (such as tornado warnings).
I am enrolled in classes, when will I begin receiving Hawk Alerts?
You will begin receiving Hawk Alerts nine days prior to the first day of class. If you are living in on-campus housing and move in prior to that, you will begin receiving Hawk Alerts by noon the day after you check in to your residence hall. Students are removed from the Hawk Alert system when they are not enrolled in and actively attending classes.
When entering data for use by the Hawk Alert System, may I include contact information for a spouse or significant other, or parent(s), so that they'll be alerted during emergencies?
No. We ask that UI students and employees only include their own contact information for Hawk Alerts. The notifications are intended for members of the university community for emergencies on or near campus, and including other individuals has the potential to slow down the notification process.
I’m a parent, and am receiving Hawk Alerts on my home phone. How do I remove my number?
To stop receiving Hawk Alert phone calls, you will need to ask your student to update their Hawk Alert settings and remove your home phone number from their preferences. Ask your student to visit hawkalert.uiowa.edu and log-in to My UI to update their settings.
I’m a parent and I want to receive Hawk Alerts, can I get on the list?
No. Hawk Alerts are intended for students, faculty, and staff who are on campus so they can be aware of potentially dangerous incidents as they are occurring. We do not have a version of Hawk Alert for parents, but our emergency website (e.uiowa.edu) will always have the most up-to-date information during ongoing Hawk Alerts. Including other individuals has the potential to slow down the notification process.
Is Hawk Alert available for international phone numbers?
Hawk Alert does not message or call international phone numbers.
What is the best way to receive Hawk Alert messages?
Text messaging is the preferred method as it is the fastest and most reliable.
What phone number and email address will Hawk Alerts come from?
Hawk Alerts come from these numbers and addresses.
Text (SMS): 67283 or 226787
email display name = UIowa Hawk Alert
email id = email@example.com
How long does it take to get notified?
The Hawk Alert system typically makes notifications within 15 minutes, although there are variables that can increase the delivery time.
Why doesn't everyone get notified?
A Hawk Alert typically reaches 90% of the approximately 50,000 individuals and classrooms on campus. The system is unable to reach 100% of individuals on the list because in some cases recipients may not have updated their contact information when it changed, or may not answer the Hawk Alert phone call.
Who is responsible for declaring an emergency and sending out a Hawk Alert?
The UI Department of Public Safety usually will initiate emergency notifications except for winter weather-related class cancellation notifications, which are initiated by the Office of Strategic Communication in consultation with the Vice President for Student Life. The Office of the President also has the authority and ability to initiate Hawk Alerts.
If you have an emergency or encounter an emergency situation on campus, you should immediately call 911.
After a Hawk Alert is issued, where can I find more details about the emergency?
The university's emergency information website at emergency.uiowa.edu and the UI homepage at www.uiowa.edu will have the most up-to-date information available.
What action should I take if I do receive a Hawk Alert?
Depending on the nature of the emergency situation and details available at the time, the initial Hawk Alert may or may not include instructions on how recipients should respond. It's best to think of the Hawk Alert as a kind of flare gun to alert students, faculty, and staff that a potentially dangerous situation has occurred, or is occurring, and what the nature of the emergency is.
More detailed information will be posted, as it becomes available, on the university's emergency information website at emergency.uiowa.edu. But students, faculty, and staff are also encouraged to use common sense and tune in to local media broadcasts for updated and more detailed information.
Does Hawk Alert work with international phone numbers?
International telecommunication standards shift often and sometimes without notice. To receive Hawk Alerts in a timely manner, we strongly recommend international faculty, staff, and students working and studying in the United States consider obtaining a United States cell phone number upon arrival. Students, faculty and staff should update their Hawk Alert preferences and add the United States phone number as their primary method of communication in the Hawk Alert system.